Connect your Intercom to Zendesk integration in 2 minutes

Zendesk, just like its competitor, offers a knowledge base solution that is easy to customize. Their users can create a knowledge repository to create articles or edit existing ones as per the changes in the services or product. Zendesk, like Intercom, offers multilingual language functionality. It also provides detailed reports on how each self-help article performs in your knowledge base and helps you identify how each piece can be improved further. Moreover, Appy Pie Connect offers a range of pre-built integrations and automation workflows for Intercom and Zendesk, which can be customized to meet your specific requirements. This means that you can set up workflows to trigger actions in one app based on events in the other app, or create automated processes that run in the background without any manual intervention.

Intercom is great for talking to customers in real-time, like through live chats or in-app messages. Zendesk is more about organizing customer requests with a ticketing system and talking to customers through many channels like email, phone, or chat. And that’s why it offers a long list of customization options like workflow automation, ticket management system, and layouts. Suppose you are thinking that Intercom isn’t offering any attractive features, but it’s actually not true. There is one mind-boggling feature in Intercom, and that is its in-app messaging serving. It’s a very good way of communicating with customers through multi-platform apps.

Feature Comparison

Intercom’s integration capabilities are limited, and some apps don’t integrate well with third-party customer service technology. This can make it more difficult to import CRM data and obtain complete context from customer data. For example, Intercom’s Salesforce integration doesn’t create a view of cases in Salesforce.

To prepare your Zendesk account for migration, take the time to assess and refine your data. Once ready, schedule the migration, create a checklist for configuring settings, disable the source tool, and set up Intercom to match your requirements. From there, kickstart the data transfer and ensure smooth migration by verifying IDs along the way. Help Desk Migration service provides endless import features with no compromising on safety.

In terms of customer service, Zendesk fails to deliver an exceptional experience. This can be a bummer for many as they can always stumble upon an issue. Compared to Intercom, Zendesk’s pricing starts at $49/month, which is still understandable but not meant for startups looking for affordable pricing plans.

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Also, you can share the access to Demo or Full Data Migration with your team member or customer. With Help Desk Migration service, you can simply import and export large amount of different records entities to or from Intercom to Zendesk. Examine the details of data types you can migrate incorporating automation service without extra assistance from tech service reps. See how leading multi-channel consumer brands solve E2E customer data challenges with a real-time customer data platform. Zendesk and Intercom each have their own marketplace/app store where users can find all the integrations for each platform. Intercom allows visitors to search for and view articles from the messenger widget.

But this also means the customer experience ROI tends to be lower than what it would be if you went with a best-in-class solution like Zendesk. In 2023, conversational intercom zendesk messaging will play an essential role in customer service. Customers increasingly expect to receive fast, convenient, and personalized support.

Zendesk and Intercom are prominent players in the field of customer support and engagement platforms, each offering unique capabilities and advantages to address varying user requirements. Did you know that integrations between Zendesk and Intercom are possible? With the integrations provided through each product, you can make use of both platforms to provide your customers with comprehensive customer service. While Intercom Zendesk integration is uncommon, as they both offer very similar products, it can be useful for unique use cases or during migrations from one platform to the other. Zendesk has an app available for both Android and iOS, which makes it easy to stay connected with customers while on the go.

HubSpot helps seamlessly integrate customer service tools that you and your team already leverage. The customer service reps I talked to were very helpful during the entire process. You can carry out records import in a few simple moves, applying our automated migration tool. If you’re trying to organize a elaborate data structure, feel free to go with our customized way.

• With this feature, you can effortlessly test the migration and get a sneak peek of the results beforehand.
• The optimized agent interface ensures rapid responses for maximum efficiency, all while keeping your website running smoothly.
• Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool.
• In this article, we will compare Intercom and Zendesk, highlighting their features, benefits, and drawbacks.
• This structured approach ensures that no customer query goes unnoticed or unattended, regardless of the channel through which it was initiated.

This enables them to speed up the support process and build experiences that customers like. Integrating Intercom and Zendesk using Appy Pie Connect is a smart choice for any business looking to streamline their workflow and increase productivity. With Appy Pie Connect, an AI-driven integration platform, you can easily connect your favorite apps and automate your workflows in just a few clicks. The advanced features offered by Appy Pie Connect, including real-time data syncing and custom field mapping, make it stand out from other integration tools. With Appy Pie Connect, you can focus on growing your business while we take care of the rest.

This means the company is still working out some kinks and operating with limited capabilities. Sales teams can also view outbound communications, and any support agent can access resources from the Intercom workspace. At the same time, they both provide great and easy user onboarding. In this paragraph, let’s explain some common issues that users usually ask about when choosing between Zendesk and Intercom platforms.

Desku as an Alternative to Intercom and Zendesk

So, Zendesk’s users are always going to have a smooth experience with it. When it comes to real-time analytics, Zendesk is winning our hearts. With its live analytics feature on the dashboard, it makes it easy for you to make instant decisions in no time. Such live insights are very useful in evaluating your customer support process.

They are great though and the industry standard for live chat (if you can justify having a few full-time employees to manage your live chat). They also charge based on number of contacts and the various components (features) and it gets wildly expensive very quickly. Its easy navigability allows you to switch between different sections smoothly.

With both tools, you can also use support bots to automatically suggest specific articles, track customers’ ratings, and localize help center content to serve your customers in their native language. You can also add apps to your Intercom Messenger home to help users and visitors get what they need, without having to start a conversation. Intercom does not offer a native call center tool, so it cannot handle calls through a cloud-based phone system or calling app on its own.

Zendesk also offers detailed reports that can be shared with others and enable team members to collaborate on them simultaneously. You can either track your performance on a pre-built dashboard or customize and build one for yourself. This customized dashboard will help you see metrics that you’d like to focus on regularly. Now that we know a little about both tools, it is time to make an in-depth analysis and identify which one of these will be perfect for your business. Here’s a list of criteria we’ve used to differentiate the two for you. Help Desk Migration has an amazing Free Demo Migration that brings immense value.

All customer questions, be it via phone, chat, email, social media, or any other channel, are landing in one dashboard, where your agents can solve them quickly and efficiently. It guarantees continuous omnichannel support that meets customer expectations. You can even improve efficiency and transparency by setting up task sequences, defining sales triggers, and strategizing with advanced forecasting and reporting tools. Starting at $19 per user per month, it’s also on the cheaper end of the spectrum compared to high-end CRMs like ActiveCampaign and HubSpot. Using this, agents can chat across teams within a ticket via email, Slack, or Zendesk’s ticketing system.

Each additional 1,000 contacts on a Starter plan will cost you $25/mo. Pro plan is rather a team plan that costs $395/mo and includes 5 seats. But that’s not it, if you want to resolve customer common questions with the help of the vendor’s new tool – Fin bot, you will have to pay $0.99 per resolution per month. Now, their use cases comprise support, engagement, and conversion. Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool.

There will be no sync between Zendesk and Intercom, so changes in Zendesk won’t be reflected in Intercom. These are just a few examples of the positive feedback we’ve received from our users. We’re constantly working to improve our integrations and provide the best possible experience for our users. If you have any feedback or suggestions, please don’t hesitate to reach out to our support team. Appy Pie Connect offers a powerful integration platform that enables you to connect different apps and automate your workflow.

Different Criteria Used to Differentiate Zendesk & Intercom

Zendesk is a customer service software company that provides businesses with a suite of tools to manage customer interactions. The company was founded in 2007 and today serves over 170,000 customers worldwide. Zendesk’s mission is to build software designed to improve customer relationships. Zendesk’s pricing structure provides increasing levels of features and capabilities as businesses move up the tiers. This scalability allows organizations to adapt their support operations to their expanding customer base.

Zendesk has over 1,300 integrations, compared to Intercom’s 300+ apps, making it the leader in this category. However, you can browse their respective sites to find which tools each platform supports. Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback. Community managers can also escalate posts to support agents when one-on-one help is needed.

The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics. Basically, if you have a complicated support process, go with Zendesk, an excellent Intercom alternative, for its help desk functionality. If you’re a sales-oriented corporation, use Intercom for its automation options. Both tools can be quite heavy on your budget since they mainly target big enterprises and don’t offer their full toolset at an affordable price. Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features.

When comparing Zendesk and Intercom, Zendesk stands out with its robust and versatile customer support solutions. It offers a comprehensive platform for managing customer inquiries and support tickets across multiple channels, providing businesses with a powerful toolset for customer service management. Zendesk’s extensive feature set and customizable workflows are particularly appealing to organizations looking to streamline and scale their customer support operations efficiently. Zendesk and Intercom are tailored to enhance your customer support and engagement, providing robust tools for managing customer inquiries, automating responses, and facilitating communication.

They “integrate” with almost everything (what that even means is many things… does that mean it’ll do what you want it to do? questionable), they have help docs, an included community platform even. Incoming webhook events are queued in a table and can easily be queried or processed in your Python code. Publish API endpoints and link them to your data from Intercom and Zendesk. Publish data products, share data and expose ML models through API endpoints. Easily switch between data sources and work with your data in real-time in Excel. Use Peliqan’s built-in distributed query engine to combine data between sources, e.g. write JOIN queries between tables in the Peliqan DW and external databases.

You can foun additiona information about ai customer service and artificial intelligence and NLP. When comparing Zendesk and Intercom, evaluating their core features and functionalities is essential to determine which platform best suits your organization’s customer support needs. Let’s explore how Zendesk and Intercom stack up in terms of basic functionalities required by a helpdesk software. Experience the comprehensive power of Intercom for effective customer communication, automation, support tools, integrations, and analytics. Seamlessly integrate Intercom with popular third-party tools and platforms, centralizing customer data and improving workflow efficiency.

Intercom, on the other hand, is designed to be more of a complete solution for sales, marketing, and customer relationship nurturing. You can use it for customer support, but that’s not its core strength. Because of its easy navigation and interface, Intercom has always received positive words from its users. So, it’s solid proof of how user-friendly Intercom’s interface is. The best part about Zendesk is that, along with its amazing features, it also provides its users with a magical wand for customizing them.

• Intercom stands out here due to its ability  to tailor sales workflows.
• Whether Intercom is cheaper than Zendesk depends on your specific usage, feature requirements, and the number of users in your organization.
• You can carry out records migration in a few simple actions, using our automated migration app.

From there, you can include FAQs, announcements, and article guides and then save them into pre-set lists for your customers to explore. You can even moderate user content to leverage your customer community. Zendesk also packs some pretty potent tools into their platform, so you can empower your agents to do what they do with less repetition.

CFOs, CEOs and other business users can work with Peliqan data in Excel thanks to the Peliqan Excel add-in. The three tiers—Suite Team, Suite Growth, and Suite Professional—also give you more options outside of Intercom’s static structure. Suite Team is more affordable than Intercom’s $79/month tier; Suite Professional is more expensive. Overall, Zendesk wins out on plan flexibility, especially given that it has a lower price plan for dipping your toes in the water. We give the edge to Zendesk here, as it’s typically aimed for more complex environments.

Founded in 2007, Zendesk started as a ticketing tool for customer success teams. It was later that they started adding all kinds of other features, like live chat for customer conversations. They bought out the Zopim live chat solution and integrated it with their toolset.

However, as Monese grew and eyed a European expansion, it became clear that the company needed to centralize data in a single solution that would scale along with them. As you can imagine, banking from anywhere requires a flexible, robust customer service experience. If a customer starts an interaction by talking to a chatbot and can’t find a solution, our chatbot can open a ticket and intelligently route it to the most qualified agent.